真正的领导力意味着在今天做出艰难的决定，而这些决定将在几十年后得到回报。
True leadership means making tough decisions today that will pay off decades later.
"The essential support and encouragement comes from within, arising out of the mad notion that your society needs to know what only you can tell it."
心灵是一个可以在多个层次上分析的复杂系统。
爱是一切问题的答案。
我们需要痴迷于客户未满足、未表达的需求。