真正的创新来自于倾听客户的意见，并有勇气根据你所听到的采取行动。
True innovation comes from listening to your customers and having the courage to act on what you hear.
A writer is someone who spends years patiently trying to discover the second being inside him, and the world that makes him who he is.
如果你身陷地狱，那就继续前行。
世界上最昂贵的东西是信任。赢得信任可能需要数年，而失去它可能只需要几秒钟。
决策是行政的核心，而决策的核心是艺术而非科学。
我无法了解懒惰的人，因为我们说的是不同的语言。我不了解懒惰的人，我也不想去了解。