The most successful organizations are those that create value for all stakeholders—customers, employees, shareholders, and communities.
最成功的组织是为所有利益相关者创造价值的组织——客户、员工、股东和社区。
最好的想法往往来自那些最接近问题的人。
持续改进不是可选项,而是必须项。
It is not the voice that commands the story; it is the ear.
Simplicity is prerequisite for reliability.