客户满意度始于理解他们未说出口的需求并超越他们的期望。
Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.
We cannot know the cause, and therefore the effect, by reason alone.
What I remember above all about Harvard was being in the midst of so much energy and intelligence. It could be exhilarating, intimidating, sometimes even discouraging, but always challenging. It was an amazing privilege…and though I left early, I was transformed by my years at Harvard, the friendships I made, and the ideas I worked on.
可持续发展不再是可选项,而是任何有远见的公司的必需品。
【译文】 孔子说:“三人走路,必有人可作为我的老师。选择他的优点向他学习,借鉴他的缺点进行自我改正。”
Technological innovation must go hand in hand with ecological protection, which is the responsibility of our industry.