客户满意度毫无价值，客户忠诚度才是无价的。
Customer satisfaction is worthless. Customer loyalty is priceless.
The only way to do great work is to love what you do.
我不害怕说出自己的想法，即使它不受欢迎。
主从内而外工作，世界从外而内工作。
"We must always strive to do the right thing, even when it is difficult."
我总是带着目标工作，目标是作为一个球员和一个人不断进步。