要理解一片森林，你必须倾听它——不仅用耳朵，还要用心。
To understand a forest, you must listen to it—not just with your ears, but with your heart.
The truth is often hidden in the details.
一有私念，就会迷惑昏庸；一耍脾气，处事就会偏颇无理性。
Customer satisfaction is worthless. Customer loyalty is priceless.
The truth is often hidden in the simplest things.