客户的需求永远是第一位的，其他都是第二位的。
Customer needs always come first; everything else is secondary.
可持续的做法不是成本，而是对我们共同未来的投资。
面包师的手是他们最有价值的工具，由经验和直觉引导。
我不是政治家，我只是一个关心的公民。
心理学必须是一门描述的科学，而非解释。
A poet's work is to name the unnameable, to point at frauds, to take sides, start arguments, shape the world, and stop it going to sleep.
Planning to write is not writing. Outlining, researching, talking to people about what you're doing, none of that is writing. Writing is writing.