倾听公司里的每一个人,并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
我们不是从祖先那里继承海洋,而是从子孙那里借来的。
A well-designed system is one that can evolve over time without requiring significant rework.
As to the gods, I have no means of knowing either that they exist or that they do not exist. For many are the obstacles that impede knowledge, both the obscurity of the question and the shortness of human life.