让用户惊喜
口碑的真谛是超越用户的期望值。
Success is measured not just in profit, but in positive impact.
I don’t like to be told what I am.
你遇见的每一个人,都对某些你一无所知的东西了如指掌。你要做的就是去发现那是什么东西,当然那并不会很明显。
You don't learn to walk by following rules. You learn by doing, and by falling over.