1998年:贝索斯致股东信《保持对客户的恐惧》
生命太短暂,不能浪费时间恨任何人。
If you can't mine it safely, you shouldn't mine it at all.
从未经历过痛苦,也就从未被赐福。
"The scars of history are not always visible, but they are always there."