Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
最重要的是享受你的生活——快乐——这才是最重要的。
Have a heart that never hardens, and a temper that never tires, and a touch that never hurts.
Architecture is the art of making the necessary beautiful.