It is the client who knows what hurts, what directions to go, what problems are crucial, what experiences have been deeply buried.
来访者知道什么伤害了他，该往哪个方向走，哪些问题是关键的，哪些经历被深深埋藏。
"With a library you are free, not confined by temporary political climates. It is the most democratic of institutions because no one - but no one at all - can tell you what to read and when and how."
质量从来不是偶然的；它始终是智慧努力的结果。
不以法推行法度，则国事没有常规，办事的时候就没有规矩可循；法度不用法的手段推行，则政令不能贯彻。