要理解一个地方，你必须首先理解它是如何形成的。
"To understand a place, you must first understand how it came to be."
翻译：谦虚恭敬是为了保住自己的位置。
People are mostly shaped by their genes and their environment, but within those constraints, they have some freedom to choose their own path.
真相很少是纯粹的，也从来不简单。
The customer's voice is the most important sound in any business.