客户体验是银行竞争力的核心。

逝者从未远离我们，他们在我们心中，在我们脑海里，永远如此。

A writer is somebody for whom writing is more difficult than it is for other people.

What information consumes is rather obvious: it consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention.

Leadership is not about being in charge. It is about taking care of those in your charge.

创新不仅仅是技术的问题；它关乎我们思考和运作方式的改变。

译文：谦虚的人常常反思自己的过错，骄傲的人经常议论别人的错误。赏析：静坐常思己过，闲谈莫论人非，是做人的基本准则。人无完人，每个人都有这样或那样的缺点，我们要有容纳世间万物的胸怀。