The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

做出伟大工作的唯一途径是热爱你所做的事情。

我不是赢家，我是输家。

我在追求完美。

如果你对一个问题的看法可以从你对另一个问题的看法中预测出来，你已经受制于一种意识形态。实际上当你真正独立地思考一个问题，你的结论无法被预测。

Sustainability isn't just a buzzword—it's the foundation of responsible forestry. We must balance economic growth with environmental stewardship.