The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
Freedom is not something that anybody can be given. Freedom is something people take, and people are as free as they want to be.
巧妙的欺诈不如笨拙的诚实
人物以品格为重,假如存有一点卑劣污浊的思想,就不能称为顶天立地的丈夫;品格以行为为重,假如做过一件令人惭愧 的事情,也不能尊为泰山北斗的人品。
恐惧是强大的动力,但它也是个骗子。
相信我,这世上没有“他们”。(U2《Invisible》的歌词:“There's no them / There’s only us”)