有些事情发生了却没有留下可察觉的痕迹，没有被谈论或记录下来，尽管如果说后续事件漠不关心地继续下去，就好像这些事情从未发生过一样，那是非常错误的。
There are things that happen and leave no discernible trace, are not spoken or written of, though it would be very wrong to say that subsequent events go on indifferently, all the same, as though such things had never been.
最成功的企业解决了人们甚至不知道自己存在的问题。
主动管理在成本前是负和游戏，在成本后是输家的游戏。
不被荣誉诱惑，不被诽谤吓退，遵循道义行事，认真端正自己。