客户满意度应该是每个商业决策背后的驱动力。

如果你感到迷茫，就看看自己的内心。

To live remains an art which everyone must learn，and which no one can teach.

译文：在绘画中，很容易画出龙和虎的外形，但画出它们的骨骼和精神很难，认识这个人，熟悉他的外貌，却不知道他的内心世界。赏析：物欲横流，世事纷扰，人心险恶。我们要提防身边那些心口不一，两面三刀之人。

Civilization is a stream with banks. The stream is sometimes filled with blood from people killing, stealing, shouting and doing the things historians usually record, while on the banks, unnoticed, people build homes, make love, raise children, sing songs, write poetry and even whittle statues. The story of civilization is the story of what happened on the banks.