The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
"The most successful companies are those that can adapt to change and reinvent themselves."
这就好像自己赤裸着身体却指责别人掀起衣服不礼貌一样。 
和平时期流汗越多,战争时期流血越少。
"I believe that music is the greatest communication in the world."