"Writing is a way of talking without being interrupted."

"Gratitude can transform common days into thanksgivings, turn routine jobs into joy, and change ordinary opportunities into blessings."

If you're not listening to your customers, you're already falling behind.

I don't think limits.

形容人心难以捉摸，民众的行为像烟一样飘忽不定。

我们需要成为解决方案的一部分，而不是问题的一部分。