关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
世界上充满了门,每一扇门都是一个选择。
Don’t regret getting older. It’s a privilege denied to many.