关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
最好的故事是那些让你感觉受到启发的故事。
The Langlands program is a bridge between the discrete and the continuous.
Leadership is about inspiring others to believe in themselves and their abilities.
