关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
我们生活在神话之中，有时甚至意识不到这一点。
I want to run a good race, to run a good time, and to enjoy it.
All fireworks that can rise and burst forth are beautiful.
如果你没有做错什么，你就没有什么可隐藏的。