Markets are not just about prices; they're about information and incentives.

A room is not a room without natural light.

公司的文化是其成功的基础。它决定了人们的行为方式和决策方式。

Safety isn't a department - it's a culture that starts at the very top.

And what I noted, since the really big ideas carry 95 percent of the freight, it wasn’t at all that hard for me to pick up all the big ideas and all the big disciplines and make them a standard part of my mental routines. Once you have the ideas, of course, they are no good if you don’t practice. You don’t practice, you lose it.

Train people well enough so they can leave, treat them well enough so they don't want to.