Regulatory pressure is accelerating innovation faster than market forces alone could achieve.
"A book can be more dangerous than a knife in the right hands."
Human beings, viewed as behaving systems, are quite simple. The apparent complexity of our behavior over time is largely a reflection of the complexity of the environment in which we find ourselves.
Customer needs are the source of our innovation. Only by truly understanding the market can we provide valuable products and services.
The night doesn't always bring answers, but it always brings the right questions.