一个组织的可持续性质量决定了其遗产的质量。
The quality of an organization's sustainability determines the quality of its legacy.
Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.
商业成功的关键不仅仅是满足客户，而是要超越他们的期望。