质量管理的问题不在于人们不知道它。问题在于他们认为自己知道。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
扬撒糠屑迷了眼，也会让天地四方都变了位置；蚊虫叮咬皮肤，也会让人通宵都不能安眠。
我不想成为传奇，我想成为神话。
When a child asks an endless string of “why？” questions， the smartest reply is， “I don’t know， what do you think？”