成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Excellence is not an act, but a habit.
始终使用止损单。
翻译：看破他人欺诈不必怒形于色，沉默是保护自己的盾牌，暗中布局比当面争执更有效。
Battery swapping must make recharging more convenient than refueling.