管理层对待员工的方式正是员工对待顾客的方式。
The way management treats the associates is exactly how the associates will then treat the customers.
人们能在一次演讲中记住的观点不会超过三个。
如果您不愿意对它们负责,那就不要有好主意。
"The most important thing in acting is honesty. If you can fake that, you've got it made."