倘若一个人对一朵花情有独钟，而那花在浩瀚的星河中，是独一无二的，那么，他只要仰望繁星点点，就心满意足了。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

你想要的每一样东西都在恐惧的另一边。