To write is to remember, but to read is to forget.

We must face our fears and pain through writing.

Success comes when you focus on the customer, not the competition.

"We have to be willing to fail, to be wrong, to start over with lessons learned."

改变始于一小步，但需要集体的努力才能持久。

Some people don't like change, but you need to embrace change if the alternative is disaster.