我们都是由故事构成的,而这些故事从来不只是属于我们自己。
没有坚强意志品质的人学识智慧也不会通达;不遵守诺言的人行动也不会实现。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.