"The most powerful stories are those that ask questions, not those that give answers."
我从田径中学到的竞争艺术就是忘记的艺术,我现在提醒自己这一点。你必须忘记你的极限,你必须忘记你的疑虑、你的痛苦、你的过去。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.