The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
晏子春秋
质量不是机会；它是一种选择。
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
We always start from zero. There is no preconceived idea.
Quality is never an accident; it is always the result of intelligent effort.