Customer needs always come first; everything else is secondary.

Nowadays, particularly in the United States, if you meet someone at the bottom of society, they may unkindly be described as a "loser." There's a real difference between an unfortunate and a loser, and that shows 400 years of evolution in society and our belief in who is responsible for our lives. It's no longer the gods, it's us. We're in the driving seat.

政府开支的第一条规则：为什么只建一个，当你可以用两倍的价格建两个时？