The only way to improve is to challenge yourself against the best.
被原谅只是礼物的一半。另一半是我们也可以原谅,我们可以从怨恨和指责的古老负担中解脱出来。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.