当[竞争者]在早晨洗澡的时候,他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候,我们在想如何让我们的客户更满意。实际上,我们想如何发明一些新的东西,我已经看到这个模式在我们的所有业务中重复出现。
Decision making is the heart of administration, and the heart of decision making is art rather than science.
"We spend our lives waiting for the ideal moment to begin something, not realizing that the ideal moment is the one we decide to start."