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Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
"Acting is not about being someone different. It's finding the similarity in what is apparently different, then finding myself in there."
让人们保持被动和顺从的聪明方法是严格限制可接受意见的范围,但在该范围内允许非常活跃的辩论。
The best way to find out if you can trust somebody is to trust them.