Customer satisfaction is the ultimate measure of a company’s success.

我们都有缺陷，那是光进入的地方。

The secondary rules are those that provide for the creation, alteration, and extinction of primary rules.

永远不要低估微小改进的力量——它们会随着时间累积。

"The best way to innovate is to think differently."

The best way to get a project done faster is to start sooner.

从小处着眼。如果你从小处着眼，你就会保持小。如果你从大处着眼，你就会保持大。