The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

I was neat, clean, shaved and sober, and I didn't care who knew it.

It is best to act with confidence, no matter how little right you have to it.

Every match is a new opportunity to improve.

释义：如果现在能放下执念、停下行动就去放下吧，老想找合适的时机，可能就永远也放不下。

Every risk is worth taking as long as it's for a good cause, and contributes to a good life.

A good mathematician is one who can see analogies between theorems; a great mathematician is one who can see analogies between analogies.

避免审判的最佳方式就是为之做好准备。