我从不猜测。在拥有数据之前进行理论化是一个重大错误。不知不觉中，人们开始扭曲事实以适应理论，而不是调整理论以适应事实。
模仿羊群会导致向均值回归。
每个人的生活都是一部等待被书写的小说。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.