The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

一个有纸、笔、橡皮擦并且坚持严格的行为准则的人，实质上就是一台通用图灵机。

我一直是个局外人，我想这就是人们与我的音乐产生共鸣的原因。