组织的质量由其服务的质量决定。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

The best way to build a brand is to create a culture that is so strong that it becomes a movement.

Technology is a tool, but wisdom is knowing how and when to use it.

Cinema is a matter of what's in the frame and what's out.

我喜欢压力。我喜欢重要时刻。我喜欢那种感觉。