The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
积极思考的力量是在环境中没有任何支持的情况下,在自己身上产生一种确定感的能力。
真相很少是纯粹的,也绝不简单。
You never know with these things when you're trying something new what can happen. This is all experimental.
I don't want to be a superstar. I want to be a super person.