When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
The most important quality for a researcher is persistence.
Trust is the currency of leadership—earn it daily through transparency and results.
Trust is the foundation of any successful business, especially in the energy industry.
技术应该增强而不是取代治疗中的人性化元素。
真正的旅程不是寻找新的风景，而是拥有新的眼光。