我们在亚马逊有三个大的想法，我们坚持了18年，这就是我们成功的原因：把客户放在第一位。发明。并且要有耐心。
We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.
The walls of a garden should be high enough to keep the world out, but low enough to let the sky in.
"The world breaks everyone, and afterward, many are strong at the broken places."
真相很少纯粹，也绝不简单。