The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

当课堂只追求“有趣”，知识就失去了厚度。

生活中最大的荣耀不在于从不跌倒，而在于每次跌倒后都能爬起来。