The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
世界不是关于竞争，而是关于合作。
预测你未来的最好方式是创造它。
You can’t be afraid to fail. It’s the only way you succeed.
I have come to believe that a great teacher is a great artist and that there are as few as there are any other great artists. Teaching might even be the greatest of the arts since the medium is the human mind and spirit.