Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
世界上到处都是告诉你你不能做什么的人。你不需要他们。你已经知道自己不能做什么。你需要的是有人告诉你你能做什么。
In despair, we can find true hope.