"Books are the keys to unlocking our potential for change."

Always plan ahead. It wasn’t raining when Noah built the ark.

"The most beautiful people we have known are those who have known defeat, known suffering, known struggle, known loss, and have found their way out of the depths."

创作是对死亡的反抗。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.