Knowing is not enough, we must apply. Willing is not enough, we must do.
The most interesting art is the art that doesn’t give you all the answers.
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
当生存成为日常课题，长期计划便成了奢侈品。