The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

The magical number seven, plus or minus two: some limits on our capacity for processing information.

I suppose when they reach a certain age some men are afraid to grow up. It seems the older the men get, the younger their new wives get.

"Celebrity is a mask that eats into the face."

Music is the best medicine for the soul.

化学的未来在于开发与自然合作而非对抗的可持续方法。

"The beauty of formal methods lies in their ability to provide absolute guarantees about system behavior."